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Competing On Service : Technology and Teamwork in Supplementary Services
Oleh:
Lovelock, Christopher
Jenis:
Article from Bulletin/Magazine
Dalam koleksi:
STRATEGY & LEADERSHIP vol. 23 no. 4 (1995)
,
page 32-39.
Topik:
TECHNOLOGY
;
service
;
technology
;
supplementary service
Ketersediaan
Perpustakaan Pusat (Semanggi)
Nomor Panggil:
SS31
Non-tandon:
1 (dapat dipinjam: 0)
Tandon:
tidak ada
Lihat Detail Induk
Isi artikel
Do your customers experience a seamless delivery of your products and services ? Or are they frustrated by thoughtless employees or cumbersome processes ? Evaluate your deliveiy of supplementary services using the “Flower of Service” as a guide.
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