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Detail
ArtikelCompeting On Service : Technology and Teamwork in Supplementary Services  
Oleh: Lovelock, Christopher
Jenis: Article from Bulletin/Magazine
Dalam koleksi: STRATEGY & LEADERSHIP vol. 23 no. 4 (1995), page 32-39.
Topik: TECHNOLOGY; service; technology; supplementary service
Ketersediaan
  • Perpustakaan Pusat (Semanggi)
    • Nomor Panggil: SS31
    • Non-tandon: 1 (dapat dipinjam: 0)
    • Tandon: tidak ada
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Isi artikelDo your customers experience a seamless delivery of your products and services ? Or are they frustrated by thoughtless employees or cumbersome processes ? Evaluate your deliveiy of supplementary services using the “Flower of Service” as a guide.
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