Quality Profiling : The First Step in Reenginering and Benchmarking  

Oleh:

Gale, Bradley T.

Jenis: Article from Bulletin/Magazine
Dalam koleksi: STRATEGY & LEADERSHIP vol. 23 no. 3 (1995), page 37-38.
Topik: benchmarking; quality; profiling; first step; reengineering; benchmarking

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: SS31 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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To be most useful, your reengineering and benchmarking projects first need to examine the key processes that affect the way your customers perceive quality and value.

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