Detail How Information Power can Improve Service Quality   Oleh:  Furey, Timothy R. Jenis: Article from Bulletin/Magazine Dalam koleksi: STRATEGY & LEADERSHIP vol. 19 no. 3 (1991), page 24-27. Topik: service; information power; service quality Ketersediaan Perpustakaan Pusat (Semanggi) Nomor Panggil: SS31 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada     Lihat Detail Induk Isi artikel By coupling information technology to a sophisticated statistical system for measuring service quality, companies can discover precisely where their performance needs improvement. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Kembali

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