Indonesia is currently in a phase where economic crisis is fading away. Investment has become a favor for the society. Stock market has reached its best form in Jakarta Stock Exchange. Don’t put eggs in one bucket is what they use to say, so it has openned the door for Futures exchange to have a role in investors mind. PT Quantum Futures as one of the companies that took part in futures exchange provides investors a media to trade derivatives product such as foreign exchange, stock index and commodity.
Issues occurred as a part of daily operation in PT Quantum Futures. Issues are divided into two parts, first are issues that come within the writter personal problems. Second, issues that comes from within PT Quantum Futures. To overcome these issues, teories such as 8 components of integrated service management takes a major role in achiving company objectives. The 8 integrated service management are Product element, place, cyberspace and time, process, productivity and quality, people and physical evidence, promotion and education, physical evidence, price and other cost of services. |