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Oleh:

Purwanto, Erwan Agus

Jenis: Article from Journal - ilmiah nasional
Dalam koleksi: JKAP: Jurnal Kebijakan dan Administrasi Publik vol. 12 no. 01 (May 2008), page 21.
Topik: Complaint; Participation; Ombudsman

Ketersediaan

Perpustakaan PKPM Nomor Panggil: J98 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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To get equal acess to good-quality public services is the right of every citizen. Unfortunately, teh quality of public service in Indonesia is still far below the expectation of the people. Corruption practice is the main factor to be blamed as the source of the problem in this case. There are many ways to improve the quality of public services. One of them is to encourage the awareness of people to complain when he.she feels unsatisfied with the quality of public services provided by the government.

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