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Communication and Trust in Global Virtual Teams (Organization Science, Vol. 10, No. 6, November - December 1999)
Bibliografi
Author:
Leidner, Dorothy
;
Jarvenpaa, Sirkka L.
Topik:
Global Virtual Teams
;
Virtual Teams
;
Global Teams
;
Virtual Organizations
;
Trust
;
Swift Trust
;
Computer- Mediated Communication
;
Group Development
Bahasa:
(EN )
Tahun Terbit:
1999
Jenis:
Article - diterbitkan di jurnal ilmiah internasional
Fulltext:
16.pdf
(796.96KB;
10 download
)
Abstract
This paper explores the challenges of creating and maintaining
trust in a global virtual team whose members transcend time,
space, and culture. The challenges are highlighted by integrating
recent literature on work teams, computer-mediated communication
groups, cross-cultural communication, and interpersonal
and organizational tmst. To explore these challenges
empirically, we report on a series of descriptive case studies on
global virtual teams whose members were separated by location
and culture, were challenged by a common collaborative project,
and for whom the only economically and practically viable
communication medium was asynchronous and synchronous
computer-mediated communication. The results suggest that
global virtual teams may experience a form of "swift" trust, but
such trust appears to be very fragile and temporal. The study
raises a number of issues to be explored and debated by future
research. Pragmatically, the study describes communication behaviors
that might facilitate tmst in global virtual teams.
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