Detail Beyond Process: TQM Content and Firm Performance (The Academy of Management Review, Vol. 21, No. 1, January 1996) Bibliografi Author: Reed, Richard ; Lemak, David J. ; Montgomery, John D. Bahasa: (EN )     Penerbit: Academy of Management, Pace University     Tempat Terbit: New York    Tahun Terbit: 1996     Jenis: Article - diterbitkan di jurnal ilmiah internasional Abstract Authors of the literature on total quality management (TQM) have been much more concerned with process than content. This article considers TQM in relation to firm orientation and identifies market advantage, product design efficiency. process efficiency, and product reliability as the key features of its content. Performance expectations for TQM. in the form of increased revenues, reduced costs, and their time lags. are addressed in the context of environmental uncertainty. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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