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Intimate Exchanges: Using Computers to Elicit Self-Disclosure from Consumers (The Journal of Consumer Research, Vol. 26, No. 4, March 2000)
Bibliografi
Author:
Youngme, Moon
Bahasa:
(EN )
Penerbit:
The University of Chicago Press
Tempat Terbit:
Illinois
Tahun Terbit:
2000
Jenis:
Article - diterbitkan di jurnal ilmiah internasional
Fulltext:
2.pdf
(540.29KB;
2 download
)
Abstract
This investigation examines the dynamics associated with soliciting intimate information from consumers via computers. Experiment 1 identifies two factors—reciprocity and sequence—that affect the likelihood that people will reveal intimate information about themselves via a computer. Experiment 2 provides evidence that intimate information exchanges can affect how consumers behave in subsequent interactions. Implications for marketing research and practice are discussed.
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