Uttar Pradesh Housing and Development Board: A Journey Towards Becoming A World-Class Organization  

Oleh:

Shukla, Archana ; Srinivasan, R.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Asian Journal Of Management Cases vol. 2 no. 1 (Jan. 2005), page 87-109.
Topik: Change Management; Process Of Change; Institutionalizing Change; Leadership; India; Housing
Fulltext: 87.pdf (479.53KB)

Isi artikel

The new Housing Commissioner of the Uttar Pradesh Housing and Development Board (UPHDB), V N Garg, faced the challenge of building the UPHDB into a brand that reflected customer responsiveness, quality consciousness and world-class standards in operations. This case on the UPHDB focuses on the process of initializing and implementing change in a government-owned organization that had for a long time been operating in a stable monopolistic environment, while lacking a long-term perspective and being subjected to frequent changes in top management. The case documents the various initiatives/interventions in the process of making changes, and articulating and implementing a vision for the UPHDB. Issues involved in consolidating the initiatives for change, the culture change and the pursuit of ISO certification are also discussed.

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