Relationship between critical soft factors and organizational performance: a case of malaysian electrical and electronics firms.  

Oleh:

Uli, Jegak ; Ismail, Azman

Jenis: Article from Journal - ilmiah nasional
Dalam koleksi: Jurnal Ilmiah Sosial & Humaniora vol. 02 no. 03 (Jun. 2007), page 203.
Topik: Critical Soft Factors; Quality Improvement; Organizational Performance; Electrical and Electronics Firms; Malaysia

Ketersediaan

Perpustakaan PKPM Nomor Panggil: S96 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

Quality Management (QM) is considered to be an important management philosophy that sustains the organizations in their effort towards continous quality improvement (QI) and customer satisfaction. The conventional wisdom is that quality improvement in organizations leads to higher revenues, decrease costs, and increase profits. The aim of the paper is to examine the association between the six critical soft factors (CSF) of quality improvement and performance in 255 E&E firms in Malaysia.

Opini Anda

Klik untuk menuliskan opini Anda tentang koleksi ini!

Kembali