A Comparison of Web-based and Paper-and-Pencil Library Satisfaction Survey Results  

Oleh:

Perkins, Gay Helen ; Yuan, Haiwang

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: College & Research Libraries vol. 62 no. 4 (Jul. 2001), page 369.
Topik: library survey
Fulltext: CC23_62-04_Janet R Cottrell.pdf (877.63KB)

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: CC23.8 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

Although authors have done validation or comparison studies of Webbased and paper-and-pencil surveys for different samples, few have published such studies for library patrons. After publishing its previous Web-based library satisfaction survey, Western Kentucky University Li­ braries developed a similar survey with identical content for library Web and exit patrons to compare these groups’ responses. This article fo­ cuses on the collection of Web and exit survey responses in a two-week period, the transformation of response data for analysis, a comparison of the two samples, and discussion of the potential use of the results. Future research on the Web-based and paper-and-pencil methods them­ selves is indicated.

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