Applying an Information Problem-Solving Model to Academic Reference Wor : Findings and Implications  

Oleh:

Cottrell, Janet R. ; Eisenberg, Michael B.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: College & Research Libraries vol. 62 no. 4 (Jul. 2001), page 334.
Topik: finding information; Information Problem
Fulltext: CC23_62-04_Janet R Cottrell.pdf (877.63KB)

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: CC23.8 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

The usefulness of the Eisenberg–Berkowitz Information Problem-Solv­ ing model as a useful categorization for academic reference encounters is examined. Major trends in the data include a high proportion of ques­ tions about location and access of sources, a lack of synthesis or pro­ duction activities, and a consistent presence of system problems (such as hardware problems) that impede the information-seeking process. The implications of these trends for the reference process, librarian train­ ing, and campus organization are discussed.

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