Shared Knowledge, "Glitches," and Product Development Performance  

Oleh:

Hoopes, David G. ; Postrel, Steven

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Strategic Management Journal vol. 20 no. 9 (1999), page 837-866.
Topik: PRODUCT DEVELOPMENT; knowledge; organizational integration; product development; resources; capabilities; performance

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: SS30.4 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

Much recent thought in strategy has stressed the importance of organizational integration for competitive advantage. Empirical studies of product development have supported this emphasis by correlating integrating practices and superior performance. We propose, form a resource - based or capability view, that this correlation results from integration leading to patterns to shared knowledge among firm members, with the shared knowledge constituting a resource underlying product development capability. To explore this connection, we examine the product development efforts of a scientific software company. We define the "glitch" a costly eror possible only because knowledge was not shared, and measure the influence of glitches on firm performance. At this company, gaps in shared knowledge did cause the company to incure significant excess costs. We also identify a set of "syndromes" that can lead a glitches, and measure the relative importance of these syndromes. The glitch concept may offer a general tool for pratical measurement of the marginal benefits of shared knowledge.

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