Analisis Tingkat Pelayanan Air Bersih Pada Pelanggan Palyja di Wilayah Selatan Jakarta  

Oleh:

Bustami, Bastian ; Karya, Supriyanto

Jenis: Article from Journal - ilmiah nasional - tidak terakreditasi DIKTI
Dalam koleksi: Widya: Majalah Ilmiah vol. 21 no. 231 (Dec. 2004), page 26-31.
Topik: Pelayanan Air Bersih; Pelanggan Palyja

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: MM47.22 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

There are five basic principle use to assess service quality namely tangibility (physical aspects of services), reliability (service mainstay), resposinveness (service reponse), assurance (service capacity) and empathy (service empathy). The study of Lyonnaise Jaya tap water company on customers in south Jakarta showed that 67% were satisfied and 33% unstatisfied with the company’s services.

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