Intercultural Business Telephone Conversations: A Case Of Finns Vs. Anglo-Americans  

Oleh:

Halmari, Helena

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Applied Linguistics (Full Text) vol. 14 no. 4 (Dec. 1993), page 408-430.
Fulltext: Vol 14, 4, p 408-430.pdf (1.14MB)

Ketersediaan

Perpustakaan PKBB Nomor Panggil: 405/APL/14 Non-tandon: tidak ada Tandon: 1

Lihat Detail Induk

Isi artikel

Twelve business telephone conversations were analyzed in order to detect intercultural differences between speakers of Finnish and speakers of American English. In all the conversations, the other calling party was the same: a Finnish businessman. Five conversations were carried out in Finnish with Finnish business partners or clients, and seven in English with English speaking businessmen in the United States. The main episode structure of both Finnish and English conversations was the same, consisting of opening, optional non-topical, business, and close. Intercultural differences were detected: while for Finnish-speakers the non-topical element is important, English-speakers put the main emphasis on the business episode. For English speakers the 'how are you' sequence is part of formal opening, whereas for Finnish-speakers-if present-it functions as an introduction to a lengthy nontopical sequence. There were also differences in interruption behavior: the native speakers of English initiated overlapping speech more than three times as often as native speakers of Finnish. Finns tended to initiate overlapping speech over the last phonemes or the last word of the interlocutor's utterance, whereas for English-speakers overlapping tended to occur in the middle of the interlocutor's utterance or turn.

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