Caring and Daring to Complain: An Examination of UK National Phobics Society Members' Perception of Primary Care  

Oleh:

Davidson, Joyce

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Social Science & Medicine (www.elsevier.com/locate/sosscimed) vol. 65 no. 3 (Aug. 2007), page 560-571.
Topik: UK; User Perception; Support Groups; Primary Care; Phobias; Complaints

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: SS53.13 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

This paper examines perception of primary care provision from the perspective of service users who are members of the UK National Phobics Society (NPS). It contributes to qualitative research on user perception of health care, and presents user recommendations for service improvement by examining the results of in-depth interviews with 40 participants (35 females, 5 males). In addition, the paper contributes to methodological debates concerning appropriate ways to access user perceptions. In addressing this secondary objective, it suggests that support group members may be particularly well placed to reflect on their experiences of treatment from an emotionally safe ‘distance’; that is, support groups enable users to overcome widely recognised reluctance to (dare to) complain about care.

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