The Trusted General Manager and Business Unit Performance : Empirical Evidence of A Competitive Advantage  

Oleh:

Davis, James H. ; Schoorman, F. David ; Mayer, Roger C. ; Hwee Hoon Tan

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Strategic Management Journal vol. 21 no. 5 (2000), page 563-576.
Topik: BUSINESS; trust; performance; restaurant industry; sales; profit; turnover; leadership

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: SS30.5 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

Employee trust for the general manager is proposed as an internal organizational characteristic that provieds a competitive advantage for the firm. This paper empirically examines the relationship between trust for a busienss unit's general manager and organizational performance. Trust we found to be significantly related to sales, profits and employee turnover in the restaurant industry. Managers who were either more or less trusted differed significanlty in perceptions of their ability, benevolence, and integrity.

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