Kualitas Pelayanan Di Kantor Pertanahan Kabupaten Sragen (Quality Service in Kantor Pertahanan Sragen Regency)  

Oleh:

Setyowati, Kristina ; Suharto, Didik Gunawan

Jenis: Article from Journal - ilmiah nasional
Dalam koleksi: Spirit Publik: Jurnal Ilmu Administrasi vol. 3 no. 2 (Oct. 2007), page 161-174.
Topik: Performance; Perception; Quality Service

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: SS50.1 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

This research was aimed to know the quality service in Kantor Pertanahan (BPN) Sragen Regency, and what have to do to increase it. escriptif quantitative was used in this research. A randomly selected sample was carried out consist of the customer in Badan Pertanahan as a main source data. Questionnaire was distributed as a primary data and documentation as a secondary data to collecting data. Analysis data was perfomed by using concord analysis and kartesius diagram. ased on the research, from 10 criteria to measure service quality 6 dimention have higher expectation from their service with significantly different, and there are 4 with the better work, consist of secure guarantee, responsibility, tool completeness, and comfortable services. By kartesius diagram, the spreading most in A quadran (7 indicator) and in D quadran (9 indicator).

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