Detail Accountability in human services contracting: Stewardship theory and the internal perspective Bibliografi Author: Dicke, Lisa Ann ; Ott, J. Steven (Advisor) Topik: POLITICAL SCIENCE; PUBLIC ADMINISTRATION|HEALTH SCIENCES; PUBLIC HEALTH|SOCIOLOGY; PUBLIC AND SOCIAL WELFARE Bahasa: (EN )    ISBN: 0-599-81655-4     Penerbit: THE UNIVERSITY OF UTAH     Tahun Terbit: 2000     Jenis: Theses - Dissertation Fulltext: 9976119.pdf (0.0B; 6 download) Abstract Contracts between government organizations and private human services providers include provisions for ensuring accountability. Agency theory (the most popular theory base underlying the practice of contracting out) assumes that government agencies (the principal) must have some means of curtailing providers (the agent) from exercising self-interested behaviors that would undermine their contractual agreement. The most popular means used by governments are external controls, but these methods may hamper service flexibility and are time-consuming and expensive. Stewardship theory offers an alternative to agency theory by suggesting that when a convergence of values exists between principals and agents or when organizations promote public service (altruistic) values, responsible behavior results by internal means. The logical extension of this line of reasoning is that external controls could be relaxed when these conditions are met, because responsible behavior and accountability would be ensured by an agent's own volition. This would allow for flexibility in service delivery and could free government from investing in costly control mechanisms. The major question asked in this study is: Can external accountability methods (i.e., external controls methods) be reduced when there is a convergence of values between government employees who are accountable for the quality of contracted community-based residential services and the direct care employees in the organizations with whom they contract? Government, nonprofit, and for-profit employees in organizations involved in contracting relations completed written surveys and telephone interviews to provide information about accountability methods, quality, and the importance of factors associated with quality. The core values of employees were derived from an analysis of these data. Similarities in the core values of employees precluded testing for values convergence, but participants identified public service values as most important for the establishment and maintenance of quality human services. A link between these values and quality in services could not be established, however, since public service values were associated with both high and low quality organizations. The study concludes by suggesting that variations in the reward structures of provider organizations may partially explain the failure to establish a link. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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