Detail Humor as emotional labor Bibliografi Author: Sidle, Stuart Daniel ; Cellar, Douglas (Advisor) Topik: PSYCHOLOGY; INDUSTRIAL|PSYCHOLOGY; SOCIAL|BUSINESS ADMINISTRATION; MANAGEMENT Bahasa: (EN )    ISBN: 0-599-65385-X     Penerbit: DEPAUL UNIVERSITY     Tahun Terbit: 2000     Jenis: Theses - Dissertation Fulltext: 9961520.pdf (0.0B; 4 download) Abstract The primary objective of this study was to examine the impact of encouraging humor on task satisfaction, task stress and performance. Another objective was to investigate whether individuals differ in their responses to working in an environment where humor is encouraged. For this study, 122 students at two Midwestern universities were asked to make a brief presentation in front of a camera for a “film project”. In one condition participants were encouraged to be humorous; in the other condition participants were encouraged to be serious. It was hypothesized that humor will help increase task satisfaction and performance while lowering stress when being humorous was consistent with the participant's mood and personality. On the other hand, it was hypothesized that humor will not affect the participants positively when being humorous was inconsistent with his or her mood or personality. In fact it was hypothesized that those who perceive being humorous as emotional labor will have higher stress, and lower task satisfaction. In addition, it was hypothesized that personality will be related to performance. Most hypotheses were not supported by the results. However, direct relationships were discovered. There were direct relationships between extraversion and task satisfaction and extraversion and stress. There were also direct relationships between sense of humor and task satisfaction and sense of humor and task stress. Furthermore, there was a direct negative relationship between positive mood and task stress. In the humor condition sense of humor scores were related to humorous performance. Two of hypotheses were supported by the results. There was a significant positive correlation between one's believe that they were allowed to be oneself and task satisfaction. There was also a significant negative relationship between how much stress subjects reported feeling and how much they believed they were allowed to be themselves. These findings have several practical implications. First, they can help managers understand the impact of putting humor rules in place. Second, they add support to the theory of personality job fit. Third, they provide validity related evidence for the SHRQ. Finally, they support the findings that having a sense of humor can serve as a buffer against stressful experience. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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