Management Update: It’s Not Always What You Say That Counts  

Oleh:

Pratt, John R.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Home Health Care Management & Practice vol. 13 no. 4 (Jun. 2001), page 326-329.
Topik: communication; leadership; management; noverbal
Fulltext: 326HHC134.pdf (44.86KB)

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As I noted in an earlier column, an ability to communicate is one of the most critical skills of any administrator (Pratt 1996). If you want your staff to do their best, you have to be able to make it clear what you expect of them. That means knowing what words to use and when to use them.

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