The Synergism of Telecommuting and Office Automation  

Oleh:

Watad, Mahmoud M. ; DiSanzo, Frank J.

Jenis: Article from Bulletin/Magazine - ilmiah internasional
Dalam koleksi: Sloan: Management Review vol. 41 no. 2 (2000), page 85-96.
Topik: TELECOMMUTING; synergism; telecommuting; office automation

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: SS27.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

A company's sales workforce must be able to present their products and services using state - of - the - art personal computer technology. To communicate effectively with the company's main office, a salesforce working in the field must also be able to collect and transmit order data from remote locations. The authors studied how a company combined salesforce automation with a telecommuting program to create two new business strategies designed to improve organizational performance. The authors not only describe a successful "telework" program, but they also provide a framework for conducting a cost / benefit analysis. They conclude that the start - up cost of the telework program was high because the IT infrastructure was not current ; however, the direct costs and savings offset each other within 3 to 4 years. In addition, they report that ongoing costs declined rapidly, depending on the number of new teleworkers joining the organization.

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