Leading Laterally in Company Outsourcing  

Oleh:

Useem, Michael ; Harder, Joseph

Jenis: Article from Bulletin/Magazine - ilmiah internasional
Dalam koleksi: Sloan: Management Review vol. 41 no. 2 (2000), page 25-36.
Topik: company; outsourcing; leading; laterally; company; outsourcing

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: SS27.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

As companies rapidly expand the use of outsourcing, executives are discovering that the management of outsourcing projects requires a new blend of leadership qualities. Firms involved in outsourcing are seeking managers with capacities for lateral leadership - the ability to negotiate results "outward" across boundaries rather than issue orders "downward" through a hierarchy. The authors interviewed 54 managers and surveyed 423 managers working at diverse firms and organizations from 1997 to 1998, and they present their findings in this article. Companies are looking for four specific capabilities in managers responsible for outsourcing initiatives : • Strategic thinking. The ability to understand whether and how to outsource in ways that improve competitive advantage. • Deal making. The ability to broker deals in two directions simultaneously - securing the right services from external providers and ensuring their use by internal managers. • Partnership governing. The ability to oversee the relationship proactively to ensure service quality and financial benefit for both sides. • Managing change. The ability to anticipate resistance to change and to surmount it constructively.

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