When Workers Flout Convention: A Study Of Workplace Incivility  

Oleh:

Wegner, Judith W. ; Andersson, Lynne M. ; Pearson, Christine M.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Human Relations vol. 54 no. 11 (Nov. 2001), page 1387–1419.
Topik: interpersonal mistreatment; workplace incivility
Fulltext: 1387.pdf (178.16KB)

Isi artikel

Many organizations are concerned about the potential for workplace aggression and violence, yet pay little heed to lesser forms of interpersonal and organizational mistreatment. Drawing from knowledge and experiences of managers, attorneys, law enforcement officers and emergency medical professionals, we report a multi-method, multidisciplinary inductive study addressing two questions: (1) what is the nature of workplace incivility and how does incivility differ from and fit among other types of workplace mistreatment; and (2) what are some implications of incivility for employees and organizations?

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