Knowledge And Value Creation In Professional Service Firms:A Framework For Analysis  

Oleh:

Fosstenløkken, Siw M. ; Revang, Qivind ; Løwendahl, Bente R.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Human Relations vol. 54 no. 7 (Jul. 2001), page 911–931.
Topik: knowledge development; knowledge management; learning; strategy
Fulltext: 911.pdf (215.33KB)

Isi artikel

This article presents a comprehensive framework for the analysis of value creation and knowledge development in general and, in particular, for professional service firms (PSFs). The framework integrates the relationship between the domain choice and the resource (or knowledge) base, and argues that the bridge between the two is best explained as value creation processes (VCPs) with two interrelated dimensions: direct value creation for the clients, and indirect value creation in terms of enhancing the knowledge base.

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