Measuring Patients’ Trust in Their Primary Care Providers  

Oleh:

Hall, Mark A. ; Beiyao Zheng ; Dugan, Elizabeth ; Camacho, Fabian ; Kidd, Kristin E. ; Mishra, Aneil ; Balkrishnan, Rajesh

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Medical Care Research and Review vol. 59 no. 3 (Sep. 2002), page 293-318.
Topik: Wake Forest physician
Fulltext: 293MCR59.3.pdf (106.54KB)

Isi artikel

Existing scales to measure trust in physicians have differing content and limited testing. To improve on these measures, a large item pool (n = 78) was generated following a detailed conceptual model and expert review. After pilot testing, the best-performing items were validated with a random national sample (n = 9) and a regional sample of HMOmembers (n = 99).Various psychometric tests produced a 10-item unidimensional scale consistent with most aspects of the conceptual model. Compared with previous scales, the Wake Forest physician trust scale has a somewhat improved combination of internal consistency, variability, and discriminability. The scale is more strongly correlated with satisfaction, desire to remain with a physician, willingness to recommend to friends, and not seeking second opinions; it is less correlated with insurer trust, membership in managed care, and choice of physician; and correlations are equivalent with lack of disputes, length of relationship, and number of visits.

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