“Refer Madness”: Making and Getting Rewarding Referrals  

Oleh:

Goldman, Karen Denard ; Schmalz, Kathleen Jahn

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Health Promotion Practice vol. 3 no. 3 (Jul. 2002), page 337-340.
Fulltext: 337.pdf (71.2KB)

Isi artikel

Good referrals are like obscenity. In 1964, in Jacobellis v. Ohio, Judge Stewart essentially said, when talking about defining hard-core pornography, “[I can’t define it but] . . . I know it when I see it!” The same seems to be true for most of us about referrals. We want to be sure our clients are on the receiving end of good ones, but there’s precious little written to help us define, detail, or describe what goes into good referrals. In fact, it has even been argued that making referrals may not be taught in schools or discussed in the literature if schools see themselves as in the business of teaching students how to work with clients, not how to pass clients on to someone else.

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