Effects of Library Instruction on University Students'Satisfaction with the Library: A Longitudinal Study  

Oleh:

Stamatoplos, Anthony ; Mackoy, Robert

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: College & Research Libraries vol. 59 no. 4 (Jul. 1998), page 323-334.
Topik: Library Services

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: CC23 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

Consideration of satisfaction should be an important part of the evaluation of library services. Satisfaction depends, to some extent, on patron expectations of services. This study evaluated changes in student expectations following library instruction and how they were related to overall, long-term satisfaction with the library. Satisfaction appeared to be related to student perceptions of information accessibility, staff competence and helpfulness, computer usefulness and ease of use, and skill level for using libraries. The study suggests that libraries may be well served by measuring patron satisfaction and learning what variables drive satisfaction at particular libraries.

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